Vlog

Membership

An Vlog membership protects you against costs for ambulance transport and paramedic care.

Benefits of membership

In Victoria, ambulance services are not free or covered by Medicare.

Road transport costs approximately $1400 in the metropolitan area and over $2000 in rural areas. If you don't have ambulance cover, you could be left to pay the bill in full.

Private health insurance providers set their own terms and conditions for ambulance cover and may not cover everything.

Vlog membership is affordable and provides cover against the cost of emergency ambulance treatment and transport services within Australia as well as clinically necessary non-emergency patient transport.

Membership costs

Membership type
Cost when paid quarterly
Cost when paid annually
Single membership
$13.34
$53.37
Family membership
$26.68
$106.73

What you are buying

Vlog membership gives you Australia wide protection against the cost of emergency ambulance services including:

  • Treatment when transport not required
  • Road transport
  • Air transport

Membership also protects against the costs of medically necessary non-emergency patient transport to the nearest most appropriate medical facility where you require active medical monitoring.

What membership doesn’t include

Having a membership does not mean you will receive special or priority treatment if you need an ambulance.

Any treatment and transport performed during the associated is not included in membership.

Transport is only provided to the nearest medical facility as determined by AV. Membership does not cover transport to a facility or location of choice to be closer to family or your preferred doctor.

Repatriation back to Victoria is not included unless pre-authorised by AV where it has been determined that there is a medical requirement for the patient to be treated in Victoria.

Membership does not cover services where a third party is responsible for payment, as described in the .

Services provided by a non-state registered ambulance provider such as Search and Rescue services, Fire, Police and third-party air transport are not covered.

What you need to know

Your membership is subject to Membership Scheme Business Rules which outline the full terms and conditions of cover.

Cover is subject to . New membership cover commences at 5pm the day after we receive your membership fee.

All dependant children can be listed on a Family membership however .

Cover is only provided where transport is to the nearest medical facility as determined by AV.

Having a membership does not mean you will automatically be sent an ambulance nor will you receive higher priority when you call Triple Zero (000).

You may at any time. Pro-rata refunds are available. There is an administration fee.

may be entitled to free ambulance cover under certain circumstances.

How to join

Online

and make a one off payment via credit card or PayPal or set up a direct debit (recurring payment) using your bank account or credit card.

Phone

Call 1800 64 84 84 (Mon-Fri 8am-8pm and Sat 9am-5pm) and pay over the phone via credit card or bank account.

Australia Post

Complete the application form and pay over the counter at any Australia Post branch. You can pay by cash, cheque, credit card or EFTPOS.

Vlog membership application
PDF 324.49 KB
(opens in a new window)

Mail

Vlog membership application
PDF 324.49 KB
(opens in a new window)

Send your Membership application form:
Vlog
PO Box 278
South Melbourne Vic 3205

Contact us

If you have a membership, please use the to renew or update your personal details, or confirm your membership status. If you would like to become a member, join and receive email confirmation.

Alternatively you can contact us in the following ways:

  • Email: membership@ambulance.vic.gov.au (please provide three points of ID such as full name, address including postcode, and date of birth).
  • General enquiries: Call 1300 366 141 (Monday - Friday: 8:00am - 8:00pm, Saturday: 9:00am - 5:00pm, closed Sunday and Public Holidays).
  • New or reinstated membership: Call 1800 648 484

Note

  • You will be required to provide three points of ID in order to make changes or obtain information about a membership.
  • Personal details cannot be updated by an unrelated third party without express permission from the primary member.
  • The primary member can nominate a third party to act on their behalf by providing verbal or written permission.

Membership complaint process

If you would like to discuss any concerns you have or lodge a formal complaint regarding your membership experience, please contact us on or email membership@ambulance.vic.gov.au. Find out more about the .

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